You are Welcomed!

When it comes to working with people to create memorable customer experiences – we are in! We will take your idea from the drawing board through smooth implementation to the market.

 

About Us

We develop

solutions for a better human experience, restoring balance between technology and people, fostering the human connection for both employees and customers. Both Customer Experience [CX] and Employee Experience [EX] become our center of expertise.

We bring

to the table strategic, operational and people development capabilities. We interlink and balance these capabilities to get things done.   

 

We partner

with our clients to identify their highest value opportunities, clearly address their challenges and efficiently transform their business. We augment your critical thinking and decision-making process, not replace it. We’re experienced facilitators, thinkers, analysts, and collaborators.

Capabilities

Strategy

We believe that the best strategy is the one that people believe in, because they are driven to achieve it.

Our strategic approach is focused on helping organizations make intelligent changes, through customer journey design.

Outcome: new possibilities for revenue growth, customer acquisition and satisfaction.

Operations

The operational approach focuses on helping organizations rewire themselves to manage the meaningful episodes to create positive emotional outcome for the customer.

Outcome: increase profitability, customer retention and employee satisfaction.

Employee Impact

Things get done when the right people, individually and collectively, focus on the right details at the right time.

CX is no longer a department but becomes a way of being for the organization, constantly discussing how’s and what’s, following through and ensuring accountability.

Outcome: internal learning structure, personalized learning content, and professional training facilitation.     

Services

Design

Each dimensions analysis has its own approach. Everything starts from the customer, is molded by the employees, translates into money and ends with a profitable outcome.

  • Business strategy
  • Customer Experience [CX]
  • Operational framework
  • Employee Experience [EX]

Facilitate

Off the shelf training programs:

  • The service way
  • Customer journey mapping
  • Selling skills
  • Customer complaints
  • Call the Center
  • Integrated Retail Training Program

Implement

Running smooth operations requires having in place a process where nothing is left out when it comes to money, customers and employee.

Get in touch with us.

Have a project or an idea you’d like to collaborate with us? Please get in touch!

office@willops.com

+40752280009